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  Liveaboard and Resort Diving for All Areas Booking Terms & Conditions
All bookings through Diveholic (HK) Ltd are on these terms. By executing any booking, the Customer acknowledges that it has read, understood and agreed to these Terms and Conditions. Please ensure you read them carefully.
 
         
     
1. Insurance
Travel Insurance is not included in the dive package. Please ensure you have the correct insurance to cover your diver certification level, plus trip cancellation and general holiday insurance. If you are not sure of where to obtain the correct diving insurance please contact info@diveholic.com.hk.
   
2. National park & Port Fees
National Park Fees and Port Fees are not included and must be paid directly to the Liveaboards and Resort on departure. These fees may various at any time without prior notice please ensure you are aware of the fees when you are making your booking. Check individual Liveaboards and Resorts prices for details.
   
3. Liveaboards Fuel Charges
Some Liveaboards may incur fuel surcharge. Please enquire for requirements when booking with us.
   
4. Liability Release Forms
You will be required to sign a liability waiver release upon your arrival either on board or stay in the resort. If you are taking diving courses, you have to complete a medical statement, please bring any medical conditions to the attention of the dive center or the tour leader and produce a doctor's medical certification for diving upon arrival.
   
5. Certification
Please ensure you have brought along certification card and dive log for the tour leader's attention. Failure to show your certification may result in not being able to dive on the trip. If diving you MUST hold a diver level certification.
   
6. Invoicing and Payment
 
a. Deposits are required at time of booking.
b. Outstanding balance required 45 days prior to departure, unless specified.
c. Bookings less than 45 days before departure require payment in full.
d. Special Offers & Packages require payment in full at time of booking.
e. If final balance is not received by the time specified within your booking confirmation receipt, Diveholic has the right to cancel the booking and resell the spaces with no refund of deposit.
f. Cancellations can only be acknowledged if received IN WRITING by fax or by email info@diveholic.com.hk. No cancellations accepted by telephone.
g. Cancellation received more than 60 days prior to departure. Deposit will be refunded with less bank charges and 20% administration charge.
h. Cancellation received less than 60 days of departure date. No refund, full dive package price applies.
i. Payments are accepted by cash, cheque deposit or bank transfer. Full payment details will be provided with final booking confirmation.
j. Some Liveaboards require payment in 90 days before departure date and you will be informed the payment terms if it is applied during the time of booking.
k. All bookings are non transferable.
 
         
 
  Termination and Consequence of Termination of Services
No refund or compensation is due payable by Diveholic (HK) Ltd for any termination of training or dive trip. There has no refund policy for diver, who does not finish the training or trip for whatsoever reason.
 
         
 
  Itinerary Changes
The Liveaboards and Resorts operators reserve the right to change, to cancel or to substitute the daily dive trip itinerary due to the local weather, sea condition without prior notice.
 
         
 
  Liveaboards
Liveaboards is operated on minimum number of booking per cruise, if the minimum number of bookings is not attained, you may be rebooked or transferred to the associate Liveaboards of the same standard.
 
         
 
  Responsibility
Diveholic (HK) Ltd acts only as an agent for providing Resorts’ accommodation, Liveaboards dive trip and dive training etc. hereafter called “Diveholic” and Diveholic issues all booking documentation on the terms and conditions.

The customer acknowledges that neither Diveholic nor staff or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by Diveholic or by "force majeure" or other events beyond Diveholic's control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes. Diveholic is held accountable solely to the laws of Hong Kong. Any contractual laws from countries other than Hong Kong remain the responsibility of the agent or the client to manage.

Diveholic shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Resorts and Liveaboards nor is liable or responsible for any disappointment, distress and lack of enjoyment arising from any act or omission whatsoever. Diveholic will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact Diveholic or the Liveaboards, Resorts etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will Diveholic consider fully investigating and acting on any complaint.

 
         
 
  Website Content
The website content is subject to change without prior notice. Diveholic ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Pictures are intended to set the mood for each dive destination and may not present actual views as seen on a specific tour. Prices quoted in the website are correct at the time of publishing. Price may vary from time to time; final price will be quoted upon booking.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 
       
 
  Data Protection
Diveholic shall comply with all provisions applicable to the personal information under the Personal Data (Privacy) Ordinance and any similar legislation or regulations in any other jurisdiction in which its obligations are performed to the extent that it relates to the Services. Diveholic may use the personal information to customer data base keeping, send newsletter, promotion email
       
 
  Information Needed
Diveholic will collect the following personal data:
  a. Name
  b. Contact information including phone number and email address
  c. Passport number
  d. Other information relevant to customer surveys and/or offers
     
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